Blue gradient background banner.

Apprentice Service Advisor

Come and join the Pulman family.

Apprentice Service Advisor 

Salary: £5.28 per hour
Type: Full Time- Monday to Friday
Department: Aftersales
Location: Pulman Skoda, Cramlington 

Apply now

Apprentice Service Advisor

Pulman are seeking an outstanding person to join our fantastic company on our apprenticeship programme, working within our friendly Aftersales team at our Skoda dealership in Cramlington.

The Role:

As a service Advisor you will be responsible for dealing with customers on a daily basis. You will be part of team who delivers a fantastic customer experience to our customers.

You will complete a 2-year Customer Service apprenticeship at a local college, during this time will learn about the technical details of vehicles, how to use best practice to deal with customer queries, Skoda brand standards and how to generate business opportunities in aftersales.

You must be customer focused and highly organised with the ability to work with several different departments to deliver a truly first-class service.

This is a fantastic opportunity where you benefit from full time paid employment, whilst studying towards your qualification.

The candidate

  • Strong communication skills.
  • Able to use own initiative.
  • Good IT skills.
  • Be prompt, reliable and trustworthy.
  • Willingness to learn.
  • Organisational skills.

To be successful we need enthusiastic, customer focused people with a real interest in the motor industry.

If you want to work in a place that is friendly, innovative, great social scene, opportunity for progression, then get in touch!

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham, Sunderland & Cramlington. With over 250 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

How to apply

If you think you have what it takes to succeed in an exciting and challenging career in the motor industry, then this could be the opportunity for you.

Please send your CV and a cover letter. Share your expertise and experience and tell us why you are the perfect fit for our team!


People are at the heart of the Being Pulman Culture. That is why we offer our amazing employees a fantastic reward and benefits package alongside competitive industry salaries.

Pulman Annual Leave
25 days annual leave plus bank holidays. For every 5 years worked at Pulman, increase your holidays by an extra day up to 30 days per annum.

Pulman Retail Savings
Access hundreds of retail discounts including grocery e-vouchers for online and instore use. Save up to 51% on holidays abroad and in the UK. Save up to 27% on leading cinemas. Available for yourself and your household.

Pulman Health & Wellbeing
Looking after our staff health and wellbeing is a top priority. That is why we have partnered with SAGE to offer all our employees’ access to legal, financial advice and counselling. With OnDemand GP our employees can cut waiting times and admin with GP video consultations and prescriptions sent directly to local pharmacies. Gym discounts are available at over 3000 participating health & leisure centres. Finally, Hapi-life is a resource library available to all our employees to support across a wide range of wellbeing topics and services.

Pulman Medical Care
All our employees’ can claim one eye test, one dental check-up and one flu jab per year.

Pulman Pensions and Insurance
Pulman pay 4% of an employee annual salary into the workplace pension. Death in service insurance is also included for all Pulman employees.

Pulman Uniform
Re-fresh your uniform once per year for free.

We regret that, due to volume for roles at Pulman, we are only able to contact successful candidates. If you don’t hear from a member of our team within 28 working days of submission, you have not been successful on this occasion. At Pulman Group we take your privacy seriously. We will not pass on your details to a third party. We are also committed to keeping your data safe and secure. To find out more information about how we use your data and your data rights you can view our recruitment policy.

Latest job search banner graphic.

Join Us

Looking for a career at Pulman? Search all current vacancies.

Search jobs​

Speeding car at night in the city image.

Pulman Promise

Learn all about Being Pulman. The Pulman values and culture.

Learn more