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Come and join the Pulman family.

Motor Vehicle Service Technician

Salary: £40,000 OTE - basic starting salary £32,000
Bonus: Realistic bonus (uncapped) £7,000 plus annual efficiency/attendance bonus £1,000
Type: Full Time
Department: Service
Location: Pulman Volkswagen, Durham & Pulman Volkswagen, Sunderland 

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Pulman Group are recruiting for enthusiastic, positive, and skilled Service Technicians to join our fantastic Pulman Aftersales teams. We have opportunities across our Volkswagen dealerships in Sunderland & Durham.

Our clear and transparent salary structure is industry leading and a pathway to achieving your career goals.

You will be joining a family business with its roots and values firmly embedded in the North-East. We will give you the platform to excel and develop your skills. You will be offered the opportunity and support to reach the top of your profession and Pulman will support you every step of the way.

The Person:

We are looking for:

  • Ability to multi-task
  • Have a mechanical background
  • Contributing to the delivery of a quality culture that is focused upon first time fixes
  • Pride in your work and a desire to deliver a fantastic customer experience
  • Have an efficient approach to completing tasks
  • Time management skills
  • Strong attention to detail skills
  • Communication and team working skills
  • Embrace and comfortable working with new technologies and tools

The Role:

The Service Technician role consists of:

  • Car repairs and servicing
  • Diagnostics
  • MOT testing
  • Highlighting up-selling opportunities
  • Completing work in a timely and efficient manner
  • Working alongside a team
  • Completing work in a timely and efficient manner
  • Working alongside and providing support to the aftersales team

The ideal candidate will be able to multi-task, have strong organisational, customer handling and time management skills. You will be focused on delivering a fantastic customer experience.

MOT testing certificate is desirable but not essential.

In return, Pulman will offer you fantastic training and progression opportunities as well

  • 25 days holiday, rising with length of service, plus bank holidays
  • Company pension scheme
  • Employee benefit scheme

About Pulman:

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham, Sunderland & Cramlington. With over 250 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.


People are at the heart of the Being Pulman Culture. That is why we offer our amazing employees a fantastic reward and benefits package alongside competitive industry salaries.

Pulman Annual Leave
25 days annual leave plus bank holidays. For every 5 years worked at Pulman, increase your holidays by an extra day up to 30 days per annum.

Pulman Retail Savings
Access hundreds of retail discounts including grocery e-vouchers for online and instore use. Save up to 51% on holidays abroad and in the UK. Save up to 27% on leading cinemas. Available for yourself and your household.

Pulman Health & Wellbeing
Looking after our staff health and wellbeing is a top priority. That is why we have partnered with SAGE to offer all our employees’ access to legal, financial advice and counselling. With OnDemand GP our employees can cut waiting times and admin with GP video consultations and prescriptions sent directly to local pharmacies. Gym discounts are available at over 3000 participating health & leisure centres. Finally, Hapi-life is a resource library available to all our employees to support across a wide range of wellbeing topics and services.

Pulman Medical Care
All our employees’ can claim one eye test, one dental check-up and one flu jab per year.

Pulman Pensions and Insurance
Pulman pay 4% of an employee annual salary into the workplace pension. Death in service insurance is also included for all Pulman employees.

Pulman Uniform
Re-fresh your uniform once per year for free.

We regret that, due to volume for roles at Pulman, we are only able to contact successful candidates. If you don’t hear from a member of our team within 28 working days of submission, you have not been successful on this occasion. At Pulman Group we take your privacy seriously. We will not pass on your details to a third party. We are also committed to keeping your data safe and secure. To find out more information about how we use your data and your data rights you can view our recruitment policy.

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